Support

If you have questions, we have answers.

You can reach our customer support team 7 days a week, M-F 9am – 8pm ET.  Use the chat function at the bottom right corner of your screen to connect with a live Reti360 representative.  You can also browse our FAQs below.

Frequently Asked Questions

When inviting a Service Provider, Agents and Housing Consumers are able to view the status of each Service Provider’s invitation. Statuses for invited Service Providers include: Hire, Pending, Finalize Hiring, Hired, and Completed. Agents and Housing Consumers are also able to resend invitations to Service Providers whose status is Pending.

Agent, Housing Consumers, and Service Providers who are interested in gaining access to Reti360 can request access by clicking here. A member of our team will respond to all requests for access and to answer any questions that you may have to ensure that our users get the most out of the Reti360 platform. Service Providers will need to be invited to a Transaction by either an Agent or Housing Consumer.

Reti360 is a full-featured platform built with the contract to close process in mind. Reti360 connects everyone involved in the closing process (e.g., consumers, agents, service providers, attorneys, etc.) in one place and provides the following functionality to increase transparency and reduce ambiguity throughout the process:

  • Unified messaging
  • Workflow Management
  • Dashboard Reporting
  • Notifications about upcoming tasks and received messages
  • Document repository
  • Calendar
  • Service Provider recommendations and marketplace

The Reti360 platform is free for agents, service providers, and HCs, allowing them to collaborate on transactions and provide the best experience to all parties involved. Reti360 has premium features for purchase that will be launched in 2021.

To ensure the full time-savings and best opportunity for the transaction to close without issues, the other Agent and their Housing Consumer should be invited to the Reti360 Transaction. Reti360 ensures that both Agents’ data is secure and safe while showing enough to the other party to know everyone is working their best to close this Transaction. Reti360 can be used without the other Agent involved, but all parties are encouraged to join.

Agents and Housing Consumers are able to invite new Service Providers to Reti360 directly from a transaction via the Team Container or through the marketplace on a Transaction Step by selecting “Invite to Reti360.”

Reti360 allows for multiple types of notifications. By default, all notifications will appear in the web and mobile apps. Mobile app notifications can be configured through your phone/app settings. Reti360 is also able to provide notifications via SMS and email. Users can configure their preferred mobile number and email address through the Reti360 profile page. Users can choose to have notifications sent to just their email, just their phone, or both!

Agents and Users are able to resend invitations to Service Providers whose status is Pending on their side of the Transaction. To resend an invtiation, click on the Service Provider in the Team Container and then choose “Resend Invitation”. Invitations can also be resent directly from each Step.

  • Agents can also reinvite Co-workers from their Profile
  • Alternatively, Housing Consumers can also resend an invitation in the same manner.
  • Agents can re-invite Housing Consumers and other Agents by deleting them from the Transaction Overview and then re-adding them.

Users will be able to contact Reti360 Support through email (info@reti360.com) or via Intercom on both our website and in our product.

Reti360 is available for live support from M-F 9am – 8pm ET via email (info@reti360.com) and Intercom Support is also available outside of these hours via email (info@reti360.com) and Intercom chat and will be answered ASAP.

Requests for Support received M-F 9am – 8pm ET will receive a response within 2 hours. Requests received outside of standard support hours will be responded to as soon as possible.

Reti360 is hosted on Amazon Web Service (AWS).

Reti360 will use commercially reasonable efforts to ensure a high availability to our customers. We are hosted on AWS, which maintains a Monthly Uptime Percentage of at least 99.9%. For more information on AWS, please visit https://aws.amazon.com/compute/sla/

Reti360 does not resell any personal data.

Reti360 stores a variety of data depending on user type:

Agent: first name, last name, email, phone number, applicable license numbers, brokerage information, business address, service fees, due dates, and documents related to transactions

Housing Consumer: first name, last name, email, phone number, service fees, due dates, and documents related to transactions

Service Provider: first name, last name, email, phone number, business address, applicable licenses, service fees, due dates, and documents related to transactions

Reti360 allows users to unsubscribe from all communications. To exercise your right to be forgotten, please reach out to Support via info@reti360.com or through Intercom on our site or in our application.

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