Technical Support Role

Reti360

Reti360 is a revolutionary real estate transaction platform startup. We are passionate about our mission to leverage technology to automate the contract-through-closing portion of the residential home closing journey. Building on decades of industry knowledge and successes, we are launching integrated workflows with comprehensive features to integrate all closing participants, including, agents, consumers, and professional service providers on a single secure platform to minimize delays, cut closing time, and reduce expenses.

Our team includes industry veterans in real estate, finance, technology, and sales, each with deep experience in building successful companies. We are seeking a rockstar Technical Support Representative that shares our excitement to modernize the ambitious, but traditionally antiquated, real estate transaction. Real estate is now, more than ever, ready for its next chapter to meet consumer, professional, and market demands. Are you ready to join us?

The Technical Support Representative is expected to deliver high-quality support to our Reti360 software and app customers while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end-user support for the Reti360 Agents real estate users including, Brokerages, Agents, and Service Providers.

• The role will require the Technical Support Representative to assist customers with the use and usability of Reti360’s software application
• Diagnose, troubleshoot and resolve issues while providing exceptional service
• Provide help desk support of assigned cases including outbound callbacks, e-mails, chat, and internal support tickets
• Develop and maintain an intermediate level of knowledge of Reti360’s application
• Document all interactions with accounts and create trail for others to follow
• Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
• Ability to write effective Jira tickets and test resolutions from development
• Timely, accurate, and complete responses to inquiries
• Ability to successfully work both independently and as a part of a team.

Qualifications

• Strong demonstrated technical troubleshooting skills
• Exceptional organizational, time-management and planning skills with a strong attention to detail necessary
• Excellent written, oral communication, listening and telephone skills
• Focus on customer service and satisfaction required
• Strong computer skills with a proficiency in successfully learning new technologies quickly
• Previous help desk experience is desired
• 4-year college degree preferred