Functional Support Rep

Reti360

Reti360 is a revolutionary real estate transaction platform startup. We are passionate about our mission to leverage technology to automate the contract-through-closing portion of the residential home closing journey. Building on decades of industry knowledge and successes, we are launching integrated workflows with comprehensive features to integrate all closing participants, including, agents, consumers, and professional service providers on a single secure platform to minimize delays, cut closing time, and reduce expenses.

Our team includes industry veterans in real estate, finance, technology, and sales, each with deep experience in building successful companies. We are seeking a rockstar Technical Support Representative that shares our excitement to modernize the ambitious, but traditionally antiquated, real estate transaction. Real estate is now, more than ever, ready for its next chapter to meet consumer, professional, and market demands. Are you ready to join us?

Responsibilities:

• Interact with clients by phone, chat, and through our ticket system supporting the Reti360 software web and mobile app.
• Professionally and effectively answer questions for clients that may possess different levels of technical and Real Estate understanding.
• Log software issues, bugs or inconsistencies that are reported by clients using Intercom.
• Test new features for cross-browser and/or cross-device compatibility to identify and resolve inconsistencies.
• Train and coach new clients on the richness of Reti360’s features to ensure maximum adaptability and stickiness.

Requirements:

• A minimum completion of a Bachelor’s degree.
• Must be able to quickly familiarize yourself with the Reti360 application.
• Strong technical skills and hands-on experience with providing remote support.
• Self-motivated to interpret and draw conclusions on issues provided by technical and non-technical users.
• Ability to effectively communicate technical details depending on your audience.
• Experience Managing and prioritizing multiple projects simultaneously and deliver timely results.